PatchPilot Support

We're here to help. Reach out and we'll get back to you within 1 business day.

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Email Support

Send us a message and include your Customer ID and a description of the issue. We respond within 1 business day on all paid plans.

support@zerodba.com
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Support Hours

Monday – Friday, 9am – 6pm CT.

For urgent issues, reply directly to your PatchPilot job notification email and include your Customer ID.

Common Support Topics

Onboarding & CloudFormation Setup

Help deploying the PatchPilot CloudFormation stack and connecting your AWS account.

Discovery Job Failures

SQL Server instances not appearing, SSM agent issues, or IAM permission errors.

Patch Job Errors

Jobs failing during precheck, execution, or validation — including stuck jobs.

Notification Email Configuration

Setting up or changing notification email addresses for job alerts.

Billing & Plan Upgrades

Questions about your subscription, tier limits, or upgrading to a higher plan.

SQL Server Version Support

Supported SQL Server versions (2016–2025) and CU installer availability.